How Fulfillment Robots Can Improve Customer Satisfaction

It is an undeniable fact that every eCommerce business wants to keep customer satisfaction at an all-time high. Afterall, companies must prioritize delivering exceptional experiences that keep customers returning for more even if they offer top quality products or services. This realization has prompted businesses to explore innovative solutions to enhance customer satisfaction, and one such solution is implementing fulfillment robots.

These cutting-edge robotic systems are revolutionizing the logistics and supply chain industry from the bottom up, streamlining processes, and paving the way for unparalleled efficiency.

This blog is to uncover the transformative potential of these robotic marvels and discover how they can revolutionize your business operations while leaving your customers utterly delighted.

What are Fulfillment Robots

Fulfillment robots, mostly known as AGVs (Automated Guided Vehicles) or AMRs (Autonomous Mobile Robots) are warehouse automation solutions deployed mainly for picking processes. 

How Do Fulfillment Robots Work?

Fulfillment robots utilize advanced technologies and intelligent algorithms to navigate warehouses and safely move items. Many fulfillment robots, such as TARQAN, operate in humanless environments. The warehouse management system communicates order information to the robots, specifying where the order items are located. 

Then, the fulfillment robots bring that rack, tote or shelf to the picking station where a warehouse employee will pick that item and send to packing.  

Fulfillment Robots Role in Improving Customer Satisfaction

Fulfillment robots offer numerous advantages that enhance the overall customer experience. From streamlining operations and minimizing errors to accelerating delivery speed and decreasing costs, fulfillment robots revolutionize businesses’ ability to meet and exceed customer expectations

Enhanced Order Accuracy and Precision

Enhancing order accuracy and precision is vital for a seamless order fulfillment process, and fulfillment robots contribute significantly to achieving it. 

In a traditional warehouse, picking processes are prone to human errors, such as misreads or incorrect item selection. On the other hand, fulfillment robots follow predefined workflows and guidelines, minimizing the chances of deviations or mistakes.  

Thus, as fulfillment robots enhance accuracy throughout the fulfillment process, ensuring your customers’ orders are fulfilled correctly, they greatly improve service quality and customer satisfaction. 

By enhancing accuracy and precision, fulfillment robots also help reduce returns and customer complaints, mitigating operational headaches and improving brand positioning.  

With our fulfillment robot TARQAN, you can improve your order accuracy rate by 99%. Learn how! 

Faster Order Fulfillment

96% of customers say that they’ll leave for bad experiences. Among those, 16% of customers will decide not to proceed with their purchase due to slow delivery, even if the delivery is free. All this makes streamlining the order fulfillment process a crucial key to improving customer satisfaction. But, how?  

In a traditional warehouse, at least 50% of a warehouse employee’s time is spent walking the aisles of a warehouse. When you top that with time-consuming picking errors that require a lot of back and forth and inefficient routing, the TOTC (total order cycle time) just gets longer and longer. 

However, as explained earlier, fulfillment robots operate in humanless environments, bringing the products to the warehouse employee. Thus, they can eliminate the traditional pain points associated with manual labor that goes into time-consuming, repetitive tasks. 

In fact, smart fulfillment robots like TARQAN will turn your warehouse into dynamic, agile environments where forecasting tools will make sure that frequently purchased items are always closer to your picking station, saving you more time.  

TARQAN has one of the highest picking rates in the industry with a 450 pick-per-hour capacity, ensuring higher throughput and faster customer deliveries. Learn more!

Cost-efficient Picking Processes

Deploying warehouse automation can reduce operational costs by up to 30%. That being said, fulfillment robots serve many in cost savings as they: 

  • Require less storage space ─ less square meterage means less rental space 
  • Require less workforce ─ less workforce means less payrolls and other compensations 
  • Increase throughput ─ doing more with less means you have a lower cost per order 

But how can all this impact your customer’s experience? Being able to decrease your operational costs gives you the freedom to be more flexible with your pricing policy. That flexibility allows you to gain leverage within the industry as you get to set competitive price points. And, as we all know, getting the best product/service for the best price and with perfect timing is all customers want. 

With a height of 194 mm, TARQAN is the thinnest fulfillment robot in its class. Thus, it saves up to 10% more storage space than its competitors. Learn more! 

To Sum Up

Fulfillment robots offer capabilities that human labor can’t as they are designed to perform tasks quickly, precisely, and consistently, surpassing human limitations. They enhance operational efficiency, leading to faster order processing and shorter delivery times with an ability to handle high order volumes and operate 24/7 without fatigue, all resulting in improved customer experience. 

Thus, eCommerce businesses have made it a top a priority to automate the repetitive and time-consuming picking process, utilizing human labor in more value-added processes. 

If you would like to learn more about how fulfillment robots like TARQAN both can optimize your warehouse efficiency and improve your customer satisfaction levels, contact our automation specialists. 

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